Returns
Purchase your gifts with total peace of mind: if you order between November 25th and December 18th, you can request to return an item up to January 10th, 2025!
Can I return any product, even if I only changed my mind?
You have 14 days from when your order was delivered to request a return, whatever the reason. You may return items via courier. The following FAQs will provide all the necessary details.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.
Can I change the size or colour of a product?
Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.
I have received a damaged or faulty product. What should I do?
In the case of any kind of defects you can return the item easily.
If you are a registered user, log in to your My Account account, go to My Orders, select "Request Return" and specify your problem.
If you don't have an accout, you can make your request from the link ''Guest Return''
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.
When will I receive the refund?
Once we receive the returned products at our warehouse, we will check that return conditions have been met (products are in the same condition as you received them, complete with any accessories, and are received on time). Please note this check may take up to one week. Once the products have been checked and accepted, we will send you an email to confirm we have requested your refund. Your account will be credited within 7 to 14 working days, depending on your bank.
I am a Registered User: how can I return a product?
You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.
As a Registered User you can send us your return request directly from your My Marina account:
1. Access your profile.
2. Enter the "My orders" section, select the order that contains the product you want to return and click on "Request a return".
3. You will receive an email with a label to print and apply to the package, the tracking number to track the shipment and the courier's phone number.
4. Be sure to protect the products by choosing a suitably sized carton.
5. Arrange for the package to be picked up by UPS or take your package to a UPS service point. Find all the details at www.ups.com. Make sure that no more than 14 days have passed since you requested the return.
If your return fails these checks, our Customer Services department will contact you.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.
I am not a Registered User: how can I return a product?
ou have 14 days from the delivery of the order to request its return, and then an additional 14 days to return the products. The procedure is quick and easy and shipping is totally free.
As an unregistered user you will need to contact our Customer Service by phone or email. Once the request has been made:
1. You will receive a return authorisation email with a label to print and apply to the package, the tracking number to track the shipment and UPS's phone number.
2. Be sure to protect the products by choosing a suitably sized carton.
3. Arrange for the package to be picked up by UPS or take your package to a UPS service point. Find all the details at www.ups.com. Make sure that no more than 14 days have passed since you requested the return.
Remember that registering for a My Marina account allows you to request a return even easier and faster.
Your package will be taken care of by the Quality Control Department and necessary checks will be carried out. If successful, after a few days you will receive an email confirming that your refund will be issued.
If your return fails these checks, our Customer Services department will contact you.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.